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FAQ

Asked often.

Answers on pricing, timelines, ownership and how we work — for businesses, government agencies and every service we offer. Can't find it here? Ask us directly.

01

General

How long does a website take?

Most business websites take 4 to 8 weeks from discovery to launch. Government portals and custom systems are scoped per project, with a timeline agreed before design starts.

Do you work with government agencies?

Yes. We are registered with the Ministry of Finance (MOF) as an ICT supplier, valid to June 2029, and have delivered portals for MOTAC and the Election Commission of Malaysia (SPR).

What is the difference between SEO, AEO and GEO?

SEO gets your pages ranked on Google. AEO shapes your content so search engines can lift it as a direct answer. GEO makes your business easy for AI assistants like ChatGPT and Gemini to understand, trust and recommend.

Will I own my website?

Yes. Once the project is paid in full, the website, its content, the domain and the hosting access are all yours. We start with a 50% deposit and the balance follows agreed milestones.

Can you look after the site after launch?

Yes. Website Care & Security plans cover updates, backups, security hardening and uptime monitoring, so the site keeps performing long after launch day.

How much does a website cost?

Landing pages start from RM2,800, corporate websites from RM5,500 and e-commerce stores from RM6,500. Custom WordPress builds start from RM12,000, and web apps or government portals are quoted per project. Final cost depends on scope.

02

Web Design & Development

How long does a website take?

Most business websites take 4 to 8 weeks from discovery to launch, depending on the number of pages and how quickly content is ready.

Can we update the website ourselves?

Yes. Every website comes with a CMS and online training, so your team can change text, images and pages without a developer.

Is domain and hosting included?

Our website packages include a free domain and hosting for the first year. We can also set up or migrate hosting you already have (from RM800).

Can customers pay online?

Yes. Landing page and e-commerce packages include payment gateway integration.

03

Custom Development

How do you price custom work?

After a discovery session we write a scope and a fixed quotation. Custom WordPress builds start from RM12,000; web apps and portals are quoted per project.

Who owns the code?

You do, once the project is paid in full. We hand over the source code, credentials and documentation.

Can you integrate our payment gateway or existing systems?

Yes. We have integrated payment gateways such as iPay88 and PayPal and connect third-party APIs as part of the build.

Do you support the system after launch?

Yes, through our Website Care & Security plans or a support arrangement agreed in the quotation.

04

SEO

How soon will we see results?

Technical fixes help quickly, but rankings build over months. That is why monthly plans have a 3-month minimum, and why we report every month.

Can you guarantee the number one spot?

No, and nobody can honestly guarantee it. Google decides rankings. We commit to the work, show it in weekly updates and measure it in monthly reports.

Do we need new content?

Yes. Search engines reward useful, current pages. Pro and Premium plans include SEO articles every month.

Does SEO help with AI search too?

Yes. AI assistants lean on the same signals: clear, trustworthy, well-structured pages. Our monthly plans include AI search (GEO) optimisation.

06

Website Care & Security

What counts as a content update?

Small changes to existing pages: text, images, prices, staff or product details. New pages or new features are quoted separately.

Can we pay yearly?

Yes. Care plans can be billed monthly, quarterly or yearly, and yearly billing comes with a discount.

Do you look after sites you didn't build?

Yes. We start with a baseline check of the site so we know exactly what we are looking after.

How do we reach you?

By email and WhatsApp on every plan, with priority support on Premium and a dedicated line on Enterprise.

07

For government & GLCs

Are you registered with the Ministry of Finance?

Yes. We are registered with the Ministry of Finance (MOF) as an ICT supplier, valid from 1 July 2026 to 30 June 2029, across five ICT field codes covering software and system development, software and off-the-shelf packages, data management, ICT security and multimedia services.

Can you respond to quotations and tenders?

Yes. We respond to quotations (sebut harga) and tenders, and provide itemised quotations aligned to your specification. We can also be registered on your agency's vendor system on request.

Do you meet accessibility and security expectations?

Yes. We build in accessibility controls such as text sizing and contrast, apply security hardening aligned with SPLWPK practices, and hand over every project with documentation and training so your own team can run it.

Can the site be hosted on our own infrastructure?

Yes. We can deploy to your agency's own infrastructure, or host and manage it on ours, whichever your policy requires.

08

For industry & SMEs

How long will our website take?

Most business websites take 4 to 8 weeks from discovery to launch, depending on the number of pages and how quickly your content is ready.

Will we own the website?

Yes. Once the project is paid in full, the website, its content, the domain and the hosting access are all yours to control.

Can we update the website ourselves?

Yes. Every website comes with a CMS and online training, so your team can change text, images and pages without a developer.

Can we reach you on WhatsApp?

Yes. Every plan includes support by email and WhatsApp, so you can reach a real person for a quick answer.

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